Course overview

SOP Customer Notification and Communication (AR/003)

The purpose of this Standard Operating Procedure (SOP) is to define the procedures and standards for customer notifications and communications in the Recovery Department. It ensures consistent, timely, and professional communication with customers regarding their accounts, outstanding payments, credit terms, and any related issues.

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“Sɛ wunya nimdeɛ a, wunya adwumadiɛ.”

(When you gain knowledge, you gain ability.)

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The Unichem Learning Hub is a digital learning platform created for all Unichem employees. It is designed to support growth, build skills, and helps develop in their roles. Through this platform, employees will gain knowledge, practical skills, and confidence to perform better at work. Learning together helps us grow stronger as a team and achieve success together at Unichem.